Our FAQs

Below are the most commonly asked questions about our services. We have included some that explain our inquiry and ordering process. If you have any direct questions, please contact us. Shown in no specific order. 

 

HOW IS MOSS OR DEBRIS REMOVED FROM THE ROOF WHEN CLEANING?

We remove all large pieces by hand not to disturb the aggregate of the shingle. Secondly, we apply a detergent that kills the rest of the growth prior to cleaning the area.

DO I NEED TO KNOW EXACT FEET AND SQ FT SIZES TO GET HOUSE/ROOF CLEANING SERVICES?

Not exactly. As you’ll notice when you fill out the inquiry form. Complete the questions based on best guess and general ranges. We’ll discuss more of the details on the phone.

MY NEIGHBOR MENTIONED I HAVE LICHEN AND MOSS ON MY ROOF. WHAT IS THAT?

Your asphalt roof is made up of several ingredients. One of them is crushed limestone that's added for longevity. With that, it is breeding ground for lichen and moss. Lichen is a flat growth and green in color on your shingles. Moss is green and looks puffy and mimicks grass growing on your roof. Whatever the stage of growth, it should be tackled with chemicals and low pressure washing. You mush avoid using high pressure to clean off the growth - you'll damage the shingles.

WHAT HAPPENS IF I USE HIGH PRESSURE ON MY SHINGLES

By using a standard pressure washer with a concentrated nozzle, you will remove not only the moss and other growth on the shingle, you'll damage the shingle life itself. The pressure will loosen the limestone on the panels. In addition, the limestone embedded in the shingle acts as a reflector and thus may heat up your overall roof space. Not considering possible leaking that may result.

IS PRISTINE PROWASH LOCAL?

We are local to Utica/New Hartford. Click here to learn more about us.

DO YOU PROVIDE SERVICES OUTSIDE ONEIDA COUNTY?

In short - yes! 
We focus our residential services within Oneida County. If you require services outside the county, we’ll assess a nominal service percentage. This will depend on what services you require so please contact us.

DOES YOUR TEAM GUARANTEE THE WORK?

Simply put - YES! We guarantee what we say and the services we provide.

HOW DOES PRISTINE PROWASH STRUCTURE IT’S PRICING?

For residential services only, we structure three tracks (residential services - House WashingRoof Cleaning, and Gutter Cleaning). For the house cleaning service, we offer deep discounts for the add-on services. Please click the above pages for more information.

WHAT’S THE PRISTINE PROWASH PROCESS?

As you navigate through our site, you’ll get a sense of our core competencies and our service reach. Once you decide on a category - house cleaning, roof cleaning, gutter cleaning or commercial needs, we ask that you complete an inquiry for services. You’ll not only get a sense of pricing - we can start the process of connecting and scheduling services.

We’ll call and discuss a pathway ahead. After your 25% deposit is paid, your date is booked with the remaining payment due upon completion of services.

HOW LONG DOES A GIFT CERTIFICATE STAY VALID?

We suggest you use a gift certificate within 12 months. If you have questions, please contact us.

HOW LONG DOES IT TAKE TO PRESSURE WASH/HOUSE CLEAN?

It will depend on what add-on’s, size of your home and access that dictates how long the process takes. We have an average of 4-6 staff with advanced equipment and supplies. Our ‘standard’ projects complete within three to five hours. Again, it will depend on what services are selected.

WHAT COMMERCIAL CLEANING SERVICES DOES PRISTINE PROWASH OFFER?

We have a deep range of capabilities for businesses. In the past, we have worked with realtors, apartment complexes, banks, cemeteries, municipalities, schools, hospitals, shopping centers, office complexes, etc. More information can be found on our Business/Commercial cleaning page.

IS THE ESTIMATE ON THE SITE THE FINAL PRICE?

In 95% of the work the estimate calculated on the site would be your cost for services. The exception would be if a customer decides to ask for additional services or some of the sizes and dimensions were off slightly. This would affect the total pricing.

Our team will call you to discuss and confirm the services before any pricing is finalized.

CAN I SCHEDULE SERVICES ANNUALLY?

Yes. We have customers that request the same service once or twice a year. For example, if a gutter cleaning is recommended twice a year (spring and fall), we can auto schedule it.